Service Level Aggreement

Software products in the Atlassian Marketplace

Support requests are processed within one business day of receipt. We will make every reasonable effort to process your request based on these terms, but will not be responsible for any delays experienced by the customer or a third party. Our business hours are Monday to Friday, 9:00 am to 5:00 pm, except on public holidays (nationwide and in Rhineland-Palatinate).

Support includes assistance with installing or upgrading our product, as well as troubleshooting and identifying short-term actions, if any, for issues directly related to our product. Not part of the support is training / training or problems that affect JIRA in general. In addition, we do not provide support for unlicensed versions or versions whose licensing has expired, which are incompatible with the JIRA version used or have appeared as beta or development versions.